Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Our Commitment to Privacy

At Crestwood Law, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This Privacy Policy applies to all information collected by Crestwood Law through our website, email communications, and other digital platforms. By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Information We Collect

We collect information about you in various ways when you use our website and services. The types of information we collect depend on how you interact with us and may include personal information that can identify you as well as anonymous usage data.

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address
  • Professional Information: Company name, job title, professional affiliations
  • Communication Records: Records of communications between you and our firm
  • Legal Matter Information: Information related to legal matters and services provided
  • Financial Information: Billing information, payment details (processed securely)
  • Identification Information: Government-issued ID numbers when required for legal services

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
  • Location Data: General geographic location based on IP address
  • Technical Data: Browser settings, screen resolution, language preferences

Information from Third Parties

We may receive information about you from third parties, including business partners, marketing companies, and publicly available sources. This information may include professional background, business affiliations, and contact information that helps us provide better services to our clients.

How We Use Your Information

We use the information we collect for various purposes related to providing legal services, improving our website and services, and communicating with clients and prospective clients. Our use of your information is always in accordance with applicable privacy laws and professional conduct rules.

Legal Services

  • Providing legal advice and representation
  • Conducting legal research and case preparation
  • Communicating with clients about legal matters
  • Preparing legal documents and filings
  • Managing client relationships and case files
  • Billing and payment processing

Business Operations

  • Responding to inquiries and providing customer support
  • Processing applications for employment or services
  • Conducting conflict of interest checks
  • Maintaining business records and compliance
  • Analyzing website usage and improving user experience
  • Protecting against fraud and security threats

Marketing and Communications

  • Sending newsletters and legal updates (with consent)
  • Inviting you to events and webinars
  • Providing information about our services
  • Conducting client satisfaction surveys
  • Personalizing website content and recommendations

Legal Compliance

  • Complying with legal and regulatory requirements
  • Responding to legal process and government requests
  • Enforcing our terms of service and policies
  • Protecting our rights and interests
  • Preventing and investigating potential wrongdoing

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process. We may also disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Professional Consultants

We may share information with other attorneys, experts, consultants, and professional advisors when necessary to provide legal services. Such sharing is governed by professional conduct rules and confidentiality obligations.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Technical Safeguards

  • Encryption of data in transit and at rest
  • Secure socket layer (SSL) technology for website communications
  • Regular security assessments and vulnerability testing
  • Firewalls and intrusion detection systems
  • Secure backup and disaster recovery procedures

Administrative Safeguards

  • Access controls and user authentication
  • Employee training on data protection and privacy
  • Regular review and updating of security policies
  • Incident response and breach notification procedures
  • Vendor management and due diligence processes

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Client files and related information are retained in accordance with professional conduct rules and legal requirements.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with control over your personal data.

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured, commonly used, and machine-readable format.

Correction and Updates

You have the right to request that we correct or update inaccurate or incomplete personal information. We will make reasonable efforts to correct such information promptly.

Deletion

You may request that we delete your personal information, subject to certain exceptions such as legal obligations, legitimate interests, or the need to maintain client files in accordance with professional conduct rules.

Opt-Out

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly. Please note that you may still receive transactional or service-related communications.

Contact Us About Privacy

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Email: privacy@crestwoodlaw.com

Phone: +447446244925

Address: One Crestwood Square
London EC2M 7PP
United Kingdom

Response Time

We will respond to your privacy-related inquiries within 30 days of receipt. For urgent matters, please call our main office number.

Office Hours:
Monday - Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 2:00 PM

Last Updated: January 2025
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.